Text Relay Support
Those who do not prefer voice calls, written answers come first; in common questions, the route opens in 3 steps
tk99 Contact's easy access channel
Many sites require more steps to get help; here you'll get screen reader, text relay, and alternative formats together
Screen reader-friendly chat
Tab order is clear, and button labels easy to read on mobile, especially in low light
Alternative format
If needed, large font, small notes, and copy-pasteable answers; this helps new users a lot
How help is organized in tk99 Help
Support team not only answers; they arrange information so that directions are available on the first attempt
Find the path in one minute
From Home to Help, the path is short; most questions can be found in two menu steps
Clear language, less complexity
Complex terms are replaced with simple Bangla so that new users in Dhaka or Chittagong understand quickly
Format can change
If the text is large, answers are shown in small parts, making reading and following easier
tk99 Support's credibility at a glance
4.3
Average rating
86,507
Review
7.0M+
Active users
99.3%
Uptime
tk99 Contact's general help channel
Not all questions are the same, so for quick questions use login-based support, and for details a separate path
Account-based answers
tk99 After login, history, settings, and recent requests can be seen together; you don't need to repeat the same information
App-based help
If you write from the tk99 App, attaching a screenshot is easy; even on low data, messages go through
Questions about accessibility support
How to get help using a screen reader?
Support page has small, sequential text; once you press tab, the next step becomes clear
Is a solution available without voice calls?
Yes, text chat and written notes are enough; reading rather than listening is easier
What if I want large font?
Most answers are in short paragraphs, so reading is easy even on small screens, too
Three easy steps to start
1. Log in
If you have an account, log in to tk99; new users start in one minute
2. Open the required section
Help, payment, or app whichever you need, open that; information for Bangladesh users is organized separately for bKash, Nagad, and Rocket
3. Follow the answer
Following instructions in small steps makes progress; many users in Dhaka like this simple method
Get easier help with the tk99 App
Keeping all channels together on mobile reduces wait; tk99 Support, tk99 Contact, and tk99 Help are all quickly accessible within the app
Open account Login